Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how hs88 ("Platform", "we", "us", "our") collects, uses, discloses and safeguards personal information in connection with your access to and use of the website located at https://hs88.cam and any associated mobile or web applications (collectively, the "Services").

hs88 is an English-language online casino and sports betting information platform serving Pakistani users and users in other jurisdictions where access to the Services is lawful. We are committed to handling personal data responsibly, transparently and in compliance with applicable data protection principles.

By registering an account or using the Services, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the Platform immediately.

2 Definitions

• "Personal Data" — any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, financial details and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Controller" — the entity that determines the purposes and means of Processing Personal Data. For this Platform, hs88 is the Data Controller.
• "Data Processor" — a third party that processes Personal Data on behalf of the Data Controller.
• "User" — any individual who accesses or uses the Platform, whether registered or unregistered.
• "KYC" — Know Your Customer procedures used to verify User identity and comply with anti-money laundering obligations.
• "Cookies" — small text files placed on a User's device by the Platform to store preferences and session information.
• "Sensitive Data" — a subset of Personal Data that warrants heightened protection, including financial details, identity documents and information about health or wellbeing submitted via responsible gambling tools.

3 Data Controller

hs88 acts as the Data Controller in respect of Personal Data collected through the Platform. For questions about this Policy or to exercise your data rights, please contact us using the details in Section 16 of this document.

Where third-party service providers (such as payment processors or KYC verification services) independently determine the purposes of their own data processing, they act as independent Data Controllers for that processing and their own privacy policies apply.

4 Personal Data We Collect

4.1 Registration & Account Data

When you create an account on hs88, we collect:

• Full legal name;
• Date of birth (to verify minimum age eligibility);
• Email address;
• Residential address (street, city, postal code, country);
• Username and encrypted password;
• Phone number (where provided).

4.2 Identity Verification (KYC) Data

To comply with KYC and Anti-Money Laundering (AML) obligations, we may collect:

• Government-issued photo identification (e.g., CNIC, passport or driving licence);
• Proof of residential address (e.g., utility bill, bank statement);
• Proof of payment method ownership;
• Source of funds documentation where required by compliance processes.

4.3 Financial & Transaction Data

When you make deposits or withdrawals, we collect transaction amounts, payment method identifiers (e.g., account reference numbers associated with methods such as bank transfer via HBL, UBL, Meezan Bank or Bank Alfalah, or mobile wallet references such as Easypaisa, JazzCash or Raast), transaction timestamps and processing status. Payment method names are used as references only and do not imply that any such provider endorses or facilitates gambling. Full payment credentials (card numbers, mobile wallet PINs) are processed by third-party payment processors and are not stored by hs88.

4.4 Activity & Gaming Data

We collect records of your gaming and betting activity, including:

• Games played, bet amounts and outcomes;
• Sports betting activity (markets, odds, stake amounts, results);
• Bonus and promotion usage history;
• Session timestamps and duration.

4.5 Technical & Device Data

When you access the Platform, we automatically collect:

• IP address and approximate geographic location;
• Device type, operating system and browser version;
• Referral URL and on-platform navigation behaviour;
• Cookie data and session identifiers.

4.6 Responsible Gambling Data

If you engage with our responsible gambling tools — including setting deposit limits, session timers or requesting self-exclusion — we collect and retain records of those preferences and requests. This data is treated as Sensitive Data and processed exclusively for player protection purposes.

4.7 Communications Data

We retain records of communications between you and our support team, including support tickets, live chat transcripts and email correspondence. These records are used to resolve disputes, improve service quality and maintain an audit trail.

5 Lawful Basis for Processing

We process Personal Data on the following lawful grounds:

6 How We Use Your Personal Data

hs88 uses Personal Data collected through the Platform for the following purposes:

• Account Management: Creating, maintaining and securing your account; verifying your identity and age eligibility;
• Transaction Processing: Processing deposits, withdrawals and bonus credits; maintaining accurate financial records;
• Compliance: Conducting KYC and AML verification; complying with applicable legal and regulatory obligations; cooperating with competent authorities where required by law;
• Player Protection: Operating responsible gambling tools; monitoring gaming patterns for signs of problem gambling behaviour and intervening where appropriate;
• Platform Operations: Delivering and improving the Services; diagnosing technical issues; maintaining platform security and preventing fraud;
• Communications: Responding to support queries; sending transactional notifications (account activity, withdrawal status, KYC requests); providing updates to these policies;
• Analytics: Generating anonymised usage statistics to understand how Users interact with the Platform and to guide product development decisions.

7 Data Sharing & Disclosure

7.1 Service Providers (Data Processors)

We engage third-party service providers who process Personal Data on our behalf as Data Processors under contractual obligations consistent with this Policy. Categories of such providers include:

• Payment processing providers;
• KYC and identity verification services;
• Cloud hosting and infrastructure providers;
• Analytics and platform performance monitoring tools;
• Customer support software providers.

7.2 Regulatory & Legal Disclosure

We may disclose Personal Data to regulators, law enforcement agencies, courts or other government authorities where we are required or permitted to do so by applicable law, including in response to court orders, legal process or regulatory investigations.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or substantially all of our assets, Personal Data held by hs88 may be transferred to the acquiring entity. We will notify registered Users of any such transfer via Platform notification or email.

7.4 No Sale of Personal Data

hs88 does not sell, rent or exchange Personal Data with any third party for commercial, marketing or advertising purposes. This restriction applies regardless of the form of consideration.

8 International Data Transfers

As an international platform, hs88 may transfer and store Personal Data on servers located outside Pakistan. Where Personal Data is transferred to jurisdictions that may not provide the same level of data protection as your home jurisdiction, we take steps to ensure appropriate safeguards are in place — including contractual obligations on receiving parties that are consistent with applicable data protection standards.

By using the Platform, you acknowledge and consent to the transfer of your Personal Data to servers and processors located outside Pakistan as necessary for the provision of the Services.

9 Data Retention

We retain Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting and regulatory obligations. The following general retention guidelines apply:

• Account Data: Retained for the duration of the account and for a period of at least five (5) years following account closure, to meet AML and regulatory record-keeping requirements;
• KYC Documents: Retained for a minimum of five (5) years from the date of last transaction, as required by applicable AML regulations;
• Transaction Records: Retained for a minimum of five (5) years from the transaction date;
• Support Communications: Retained for up to three (3) years from the date of the last communication;
• Responsible Gambling Records: Retained for the duration of any exclusion period plus a minimum of five (5) years, to prevent circumvention of self-exclusion requests.

Where retention is no longer necessary and no legal obligation requires us to retain the data, we will delete or anonymise it securely.

10 Security Measures

hs88 implements technical and organisational security measures proportionate to the nature of the Personal Data processed and the risks involved. These measures include:

• Encryption: All data transmitted between your device and the Platform is encrypted using HTTPS/TLS protocols;
• Access Controls: Access to Personal Data is restricted to authorised personnel on a strict need-to-know basis, with role-based access permissions;
• Secure Storage: Personal Data is stored on secure servers with physical and logical access controls;
• Password Security: Account passwords are stored in hashed form and are not accessible in plaintext by hs88 staff;
• Monitoring: Platform systems are monitored for suspicious activity and potential security incidents.

11 Cookies & Tracking Technologies

11.1 What We Use Cookies For

hs88 uses cookies and similar technologies (such as local storage and session tokens) for the following purposes:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without impairing Platform functionality;
• Functional Cookies: Used to remember your preferences, such as language settings and display options;
• Analytics Cookies: Used to collect anonymised information about how Users navigate the Platform, which pages are visited most frequently and where technical errors occur. This data is aggregated and does not identify individual Users.

11.2 Managing Cookies

You can manage, restrict or delete cookies through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use the Platform and may prevent you from logging in or accessing certain features. Disabling analytics cookies will not impair core Platform functionality.

11.3 Third-Party Cookies

Third-party service providers embedded within the Platform (such as analytics tools and customer support widgets) may set their own cookies. hs88 does not control the cookie policies of third-party providers. We do not permit third-party providers to use cookies set via the Platform for their own advertising or marketing purposes.

12 Minors

The Platform is strictly intended for adults aged 18 years or older — or the higher minimum age required by the operator's licence jurisdiction. hs88 does not knowingly collect Personal Data from minors. If we become aware that Personal Data has been collected from a person under the eligible minimum age, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on or is using the Platform, please contact us immediately at [email protected] so that appropriate action can be taken.

13 Your Data Rights

Subject to applicable law and certain exceptions (including legal retention obligations), you have the following rights with respect to your Personal Data:

To exercise any of the above rights, please contact us using the details in Section 16. We will respond to verified requests within thirty (30) days, or notify you if a longer period is required.

14 Complaints

If you believe that hs88 has not handled your Personal Data in accordance with this Policy, you are encouraged to contact us in the first instance using the details in Section 16. We will investigate your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may have the right to lodge a complaint with a competent data protection supervisory authority in your country of residence or the jurisdiction in which the alleged breach occurred.

15 Policy Amendments

hs88 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes that materially affect how we process your Personal Data, we will provide additional notice via email or an in-platform notification where reasonably practicable.

Your continued use of the Platform following publication of any revised Policy constitutes acceptance of those changes. We encourage you to review this Policy periodically to stay informed about our data practices.

16 Contact Us

For any questions, concerns or requests relating to this Privacy Policy or your Personal Data, please contact our support team. Email is displayed as plain text — please copy the address into your mail client to send a message. Do not include sensitive personal information (such as CNIC numbers or full payment details) in your initial contact message.